Terms & Conditions
Payments
Our online store accepts a range of payment options to make your shopping experience as convenient as possible. We accept VISA, Mastercard, Amex, Diners Club, and PayPal.
Additionally, we’re excited to announce that we now offer PayPal Pay in 4 as a payment option, giving you the flexibility to split your purchase into four interest-free payments.
Shipping
At Manic Pixie, we aim for swift dispatch, usually within one business day. We use APD Couriers or Australia Post, with delivery times ranging from next day to 7 days. Most orders arrive within 2 days.
During checkout, please specify a safe place for delivery if you are unavailable. Failure to do so may result in your parcel being held for collection at a post office or local depot.
Shipping Costs
We offer flat-rate shipping prices. For orders under $99, untracked post is $4.95 (large letter up to 500g), regular parcel post is $11.95, and express parcel post is $17.95. Enjoy free regular parcel post on orders over $99.
Free local pickup is available from Norwood, SA, 5067.
Please note: We currently deliver only within Australia.
Preorders
At Manic Pixie, we offer you the opportunity to purchase products in advance to secure your desired items that will ship as soon as they arrive in-store. Preorders must be paid in full at the time of ordering to reserve your items. The estimated time of arrival (ETA) for special order items is provided as an estimate only and is subject to change. While we make every effort to provide accurate ETA’s, we cannot guarantee the arrival date of your preorder. In the event of delays beyond our control, such as supplier issues or unforeseen circumstances, we will keep you updated on the status of your order.
Cancellations of preorders are not permitted, and we do not provide refunds for change of mind. However, you can exchange your items within 14 days of receipt in accordance with our returns policy. If we are unable to fulfill your preorder due to stock limitations, we will work with you to find alternative items or offer a full refund.
If your order consists of both special order and in-stock items, your in-stock items will be held until all items are available. Your order will be shipped in one shipment once it is fully fulfilled.
Bulk & Special Orders
At Manic Pixie, we offer the option for bulk and special orders for select items that are not yet available for immediate dispatch.
The estimated time of arrival (ETA) for special order items is provided as an estimate only and is subject to change. While we make every effort to provide accurate ETA’s, we cannot guarantee the arrival date of special order items.
In the event of delays beyond our control, such as supplier delays or unforeseen circumstances, we will notify you as soon as possible and keep you updated on the status of your order. Additionally, we are committed to providing exceptional customer service, and in the rare event that goods cannot be supplied within a reasonable timeframe, we will work with you to find alternate items to fulfill your order sooner or provide a full refund.
If your order consists of both special order and in-stock items, your in-stock items will be held until all items are available. Your order will be shipped in one shipment once it is fully fulfilled.
Returns & Exchanges
At Manic Pixie we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your item, we offer an exchange service within 14 days from the date of purchase. Please note that we do not offer refunds for change of mind in line with ACCC guidelines.
To initiate an exchange, please contact us at hello@manicpixie.au before returning the item. The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging, along with a copy of your receipt.
If your exchange is accepted, we’ll provide you with instructions on how and where to send your package. Please note that items sent back to us without prior authorisation will not be accepted.
Change of mind returns can be exchanged for different products or converted into a store credit equal to the initial value of the items, excluding shipping costs.
You’ll be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note that Manic Pixie accepts no liability for lost packages.
Non-returnable Items
Certain items cannot be returned, these include:
- Custom products (such as special orders or personalised items)
- Personal care goods (such as beauty products)
- Gift cards
- Sale items
To complete your return, we require a receipt or proof of purchase.
Damaged or Faulty Goods
At Manic Pixie, we take great pride in the quality of our products and the care we take in packaging and delivering them to you. We encourage all customers to carefully inspect their purchases upon receipt to ensure there is no damage during delivery. In the unlikely event that your parcel arrives damaged, please notify us within 24 hours of receipt so that we can follow up with our courier service and work with you on an appropriate resolution.
Upon receiving and inspecting your return, if the item is deemed faulty or damaged, a refund may be approved. If approved, you will be automatically refunded via your original payment method. Please note that processing refunds may take some time, depending on your bank or credit card company. For small or low-value items, we may ask for photographic evidence of the fault before we can replace or refund the item.
Incorrect Goods Supplied
We are only human, and in the unfortunate event that we supply you with an incorrect product, we will remedy the situation by replacing it with the correct item once the incorrect product has been returned to us unused, in its original packaging, and in saleable condition. Manic Pixie will be responsible for the freight charges involved.
Out of stock?
At times, some of our products may be out of stock due to high demand or unforeseen circumstances. If an item in your order is out of stock, we will promptly contact you to inform you of the situation and provide you with the option to cancel your order, select an alternative product, or wait for your item to come back in stock.
If your order consists of multiple items, you may choose to have the in-stock items dispatched immediately or have us hold all items until everything is available for one shipment. We will keep you informed throughout the process and do our best to ensure that you receive your order in a timely manner. Thank you for your patience and understanding.
Commitment to Quality
Manic Pixie is dedicated to providing its customers with products of exceptional quality. Before adding any new product to our range, we conduct thorough research and testing to ensure that it meets our high standards. We take pride in our reputation for outstanding customer service and our carefully curated selection of unique products. We appreciate and value your feedback and welcome any suggestions or comments you may have about our online store.
Credit Card Security Information
You can shop with confidence on our e-boutique because we use industry-standard SSL (secure sockets layer) encryption to transmit credit card information securely. SSL allows our server to automatically establish a secure connection with your web browser to protect sensitive information during your web session. We automatically activate SSL for any pages that require you to enter personal information (your browser will display a ‘locked’ icon) and during the checkout process.
Commitment to Privacy and Security of Personal Information
Any information given to us is protected and only ever used to process your order once. Your customer information will not be given out, sold to third parties, exchanged or disclosed under any circumstances, unless required by a court of law. This includes the information of people subscribed to our mailing list and email newsletter. We value our customers and respect their privacy.
Need Help?
If you encounter any issues while shopping on our website, please do not hesitate to contact us. Email us anytime at hello@manicpixie.au
We endeavour to get back to you as soon as possible, within 24 hours of receiving your email.
