At Manic Pixie we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your item, we offer an exchange service within 14 days from the date of purchase. Please note that we do not offer refunds for change of mind in line with ACCC guidelines.

To initiate an exchange, please contact us at hello@manicpixie.au before returning the item. The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging, along with a copy of your receipt.

If your exchange is accepted, we’ll provide you with instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

Change of mind returns can be exchanged for different products or converted into a store credit equal to the initial value of the items, excluding shipping costs.

You’ll be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable. Please note that Manic Pixie accepts no liability for lost packages.

Non-returnable Items

Certain items cannot be returned, these include:

• Custom products (such as special orders or personalised items)
• Personal care goods (such as beauty products)
• Gift cards
• Sale items

To complete your return, we require a receipt or proof of purchase.

Damaged or Faulty Goods

At Manic Pixie, we take great pride in the quality of our products and the care we take in packaging and delivering them to you. We encourage all customers to carefully inspect their purchases upon receipt to ensure there is no damage during delivery. In the unlikely event that your parcel arrives damaged, please notify us within 24 hours of receipt so that we can follow up with our courier service and work with you on an appropriate resolution.

Upon receiving and inspecting your return, if the item is deemed faulty or damaged, a refund may be approved. If approved, you will be automatically refunded via your original payment method. Please note that processing refunds may take some time, depending on your bank or credit card company. For small or low-value items, we may ask for photographic evidence of the fault before we can replace or refund the item.

Incorrect Goods Supplied 

We are only human, and in the unfortunate event that we supply you with an incorrect product, we will remedy the situation by replacing it with the correct item once the incorrect product has been returned to us unused, in its original packaging, and in saleable condition. Manic Pixie will be responsible for the freight charges involved.

Need Help?

For questions related to refunds and returns, feel free to contact us at hello@manicpixie.au